WPT Principles 2 | Get to the Root Cause

At WPT, we like to get to the root cause of problems.

Staying superficial in diagnosis leads to the application of band-aids, and band-aids don’t heal big wounds. Big wounds are often the source of many issues and these issues need to be addressed with big sutures so they can heal from the inside out.

This is why diagnosis matters. Whether we’re talking about diagnosing the cause of someone’s low back pain, or the reason WPT might be struggling in a particular department.

I’ll give you an example:

WPT does not do a great job at training and onboarding new hires.

WHY? Because Cliff hasn’t done a great job in this area.

WHY? Because Cliff is distracted by new problems he’s trying to solve.

WHY? Because he’s bad at follow up on procedures he’s already put in place, OR he hasn’t put any procedures in place at all.

WHY? Because he’s got a short attention span and a little baby squirrel brain in this category.

WHY? Because he’s good at envisioning the long term trajectory of the company, but he’s not a good day to day manager.

Although it can be hard for us as humans to admit these issues, sweeping them under the rug or applying a band-aid solution is only going to let the problem fester and addressing them head on is the best way to start and fix these issues.

The same goes for understanding someone’s physical ailment or issue. You might think your problem is in your elbow or hand if that’s where the pain is, but unless someone does a really comprehensive examination into things, you may miss the fact that that pain in your arm is actually coming from a pinch on a nerve in your upper back, and that’s where the treatment should be focused.

Diagnosis is super important, so we spend a lot of time trying to figure out what’s at the root of things and fix them for good!